Service Delivery Manager - Workplace Management

The Opportunity

The Parliamentary Digital Service (PDS) works with the House of Commons, the House of Lords, and Parliament unit connected their IT and integer needs. At the Parliamentary Digital Service, we're transforming the mode Parliament does digital. We're liable for the integer output of each parliamentary services. We deliberation it's important that everyone tin entree and recognize what's going connected successful Parliament. Our extremity is to bring unneurotic the public, Parliament Members, and Parliamentary unit to inform, engage, support, and pass done one, unified integer halfway - PDS.

The relation of the Service Delivery Manager is simply a cardinal relation successful the Workplace Management Service Team wrong Information Systems and reports into the Head of Integrated Workplace Management Service. As the Service Delivery Manager you volition beryllium liable for the palmy day-to-day transportation of immoderate caller requests oregon method enhancements of the Integrated Workplace Management System (IWMS). You volition pb the method team, ensuring that they enactment successful an businesslike way, delivering precocious prime work, connected time, and to brief. In summation to this, you volition support beardown stakeholder relationships and tin enactment arsenic an effectual conduit betwixt method unit and non-technical stakeholders.

What You Need

• Demonstrable acquisition successful managing IT lifecycle and continuous betterment driven delivery, utilising cognition of antithetic methodologies (e.g. Waterfall/Agile/Hybrid) to execute affirmative outcomes and flooded transportation challenges.
• Experience of starring and motivating a method squad to present objectives successful a changing environment, portion upholding the values of equality, diverseness and inclusion.
• Excellent readying and organisational skills and capable to prioritise to conscionable deadlines and negociate fluctuations successful workload.
• Strong interpersonal skills with proven quality to found affirmative moving relationships with a divers scope of stakeholders, efficaciously communicating betwixt method and non-technical staff.
• Experience of moving with Integrated Workplace Management Systems (IWMS) oregon Computer Aided Facility Management (CAFM) systems and their usage to enactment the transportation of concern outcomes and benefits (Desirable).

About The Team

Information Systems is simply a ample and divers team, supporting applications successful the Procedural, HR/Finance, Facilities/Core, Workplace Management and Dynamics365/Power Platform environments for some the House of Commons and the House of Lords. We besides person a dedicated squad that supports the operational matters of some Houses. We enactment Members, their unit and House unit unneurotic with different radical who enactment successful Parliament.

About Us

UK Parliament is steeped successful past and tradition. It is an important portion of UK beingness and we request to guarantee arsenic galore radical arsenic imaginable tin prosecute with its work. This is wherefore we are astatine the commencement of a immense translation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with each their IT and integer needs. We are present to realise the integer ambitions of a modern Parliament and invited you to articulation america successful gathering a integer democracy.

Our Package

Please notation to our Candidate Information Pack for a afloat database of our benefits which include:

• up to 35 days yearly permission successful summation to slope holidays
• generous maternity wage argumentation up to 6 months afloat pay
• great pension strategy options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, station office, question bureau and GP
• flexible options including hybrid moving and household affable policies

How To Apply

Please marque definite you're wide connected the requirements of the role. These tin beryllium recovered successful the Job Description and Candidate Information Pack. You volition request to upload a CV and amusement however you conscionable critierion 2, 3, and 4. Our exertion process is anonymous, truthful delight region immoderate idiosyncratic accusation from your CV.

Apply By:

Interviews: W/C 20th May

Format: Panel Interview (Remote)

Our Culture

For our people, we supply an astonishing accidental to bring their talents to an instauration that sits close astatine the bosom of nine successful the UK. We are helping to alteration UK Parliament and fortify democracy. What matters present is your imaginable for maturation and your committedness to playing your portion successful our ongoing success.

We are passionate astir providing an situation which promotes inclusion, diverseness and equality. Regardless of your age, gender, ethnicity, beliefs oregon immoderate of the different things that marque you, you. We invited applications from radical who consciousness under-represented successful the workforce. This includes those who whitethorn consciousness disadvantaged due to the fact that of their socioeconomic circumstances.