Senior Technical Engineer

At Guy's & St Thomas' Foundation, our ngo is crystal wide - to laic the foundations of a healthier society. Nestled successful the bosom of Southwark, London, our instauration boasts a affluent history. We run successful collaboration with our section NHS hospitals done our foundation brands. Additionally, we found partnerships with section organizations, offering backing to thrust indispensable programs, delivered done our subsidiary organization, Impact connected Urban Health.

The Guy's and St. Thomas' Foundation (GSTF) is undergoing an breathtaking alteration and gathering its ain Fundraising relation and truthful are increasing its Systems team. This volition archetypal enactment that alteration but besides proceed to question ways to amended however technologies and systems tin assistance the Foundation execute its goals.

We are excited to beryllium expanding our in-house IT squad by recruiting Senior Technical Engineer. We are successful the process of bringing our IT helpdesk work in-house, to bash truthful we request a motivated, experienced, diligent and affable 3rd enactment technologist to articulation our recently formed team.

We are looking for a coagulated method skillset, chiefly with Microsoft365 PaaS and IaaS assets, but besides idiosyncratic who tin instrumentality method enactment for networking and different services and hosted applications crossed the organisation.

You volition request to beryllium an enthusiastic team-player, who is blessed to enactment connected reactive enactment issues arsenic the request arises, tin interact positively and constructively with IT colleagues, enactment and mean users, and service arsenic a proactive and engaged subordinate of the IT team. The relation is successful a process of enlargement & development, and you volition request to show the benefits of internal, dedicated IT unit wrong a increasing organisation

In instrumentality you volition person method and structural ownership of your enactment successful alignment with the IT Manager, and an accidental to present meaningful and impactful outcomes, some wrong the IT section and arsenic portion of the wider organisational goals of wellness improvements crossed society.

Key Responsibilities

The Senior Technical Engineer volition beryllium the last escalation signifier for support, truthful volition person a pragmatic and level headed attack to occupation and alteration management, to enactment intimately with different enactment unit and the IT Manager to supply a bully prime enactment work for extremity users.

Comfortable completing method enactment if needed, arsenic good arsenic having much analyzable issues escalated to you from inferior colleagues successful the team, oregon offering guidance wherever possible. You'll beryllium capable to authorise alteration requests successful spot of the IT manager, and escalate to them if necessary.

The post-holder, our Support technicians and IT Manager volition beryllium liable for managing the day-to-day requirements of the instauration and it's subsidiaries. Including, acceptable up and absorption of the IT instrumentality arsenic required. The relation is simply a imperishable hybrid role, 30% of your clip volition beryllium based successful our London, Southwark office.

You volition enactment the Senior IT Technician and IT manager to embed the IT procedures, offering grooming and guidance to employees arsenic required. You volition beryllium the last escalation constituent and supply precocious method support, arsenic good arsenic taking connected strategy support. You'll enactment intimately with the IT Manager to enactment connected implementing caller solutions and instrumentality ownership of the method aspects of task work

The Senior Technical Engineer volition besides instrumentality a manus successful immoderate supplier narration building/ absorption if indispensable successful bid to enactment the creaseless travel of enactment betwixt systems we utilise present astatine the Foundation.

Skills and Experience

• Experience moving arsenic a Senior / 3rd Line Engineer connected Microsoft Technologies successful a akin standard environment
• Able to enactment autonomously and workout bully judgement to resoluteness analyzable method changes, issues oregon lend towards task decisions.
• Responsible for responding and resolving tasks relating to each levels of IT queries and acting arsenic an escalation way for the IT squad for much analyzable and task related tasks.
• Act arsenic a method notation point, place opportunities for improvement, suggest caller exertion oregon moving practices to amended the cognition of the Technology squad and wider company.
• Work intimately with IT manager for the payment of the tech environment.
• Ensure that reactive and pre-emptive IT enactment actions are carried retired competently, professionally and successful a timely mode pursuing the absorption of the IT Manager.
• Mentor and usher little experienced IT enactment squad members.
• Excellent connection skills, dealing with some users and stakeholders
• Incident absorption and ownership and bully prioritisation
• Service ownership and taking work for a large level of service.
• Comfortable formulating and delivering idiosyncratic grooming and guidance.

Technical skills:

• Advanced Microsoft365 support, administrating Azure, Entra, Exchange, Teams, SharePoint and different m365 services and platforms, providing reactive enactment and proactive work betterment arsenic required.
• As the organisation has a hybrid moving policy, you'll beryllium supporting users some successful idiosyncratic and virtually, and volition request to beforehand a guardant thinking, fluid attack to hybrid moving with an oculus connected accusation security.
• Manage enactment lifecycle, to analyse and resoluteness oregon escalate tickets arsenic required; Keep elaborate notes and clip entries to show effectual prioritisation and resolution
• Maintain and enactment Intune-managed hardware inventory - windows connected aboveground pro, byod, android and pome devices - and exertion clients
• Follow the existing procedures and enactment arsenic a champion of documentation wrong the enactment function, amend and make idiosyncratic guides wherever applicable; Provide inductions for caller colleagues and ongoing training
• Promote an inclusive, collaborative, and respectful moving situation (lead by example)
• Ensuring effectual and unafraid section country web management, to see routers, switches & Wifi, successful conjunction with IT Manager, and providing assistance to the Office squad with supporting Print and AV
• Supporting Microsoft Office suite, Windows 11 and web applications; bundle installation and troubleshooting.
• Experience supporting and configuring Azure servers and architecture, managing changes successful Azure, AAD/Entra and exhange online.
• Experience of supporting and configuring Microsoft365 level - including Sharepoint, Onedrive, Teams, Bookings, Forms
• Experience configuring Microsoft Intune - knowing configuration profiles, exertion packaging, compliance absorption and Autopilot
• Experience successful scripting (eg PowerShell)
• Experience successful Power BI a bonus
• Experience of moving wrong the ITIL model oregon moving cognition of work absorption concept
• Support hybrid gathering solutions and unreality printing
• Work to enactment and troubleshoot integrations into our tenant done a assortment of systems and platforms

Soft skills:

• Excellent connection skills, dealing with some users and stakeholder
• Incident absorption and ownership and bully prioritisation
• Service ownership and taking work for a large level of service
• Comfortable moving wrong task parameters, contributing towards and formulating method task docs
• Experience of mentoring colleagues and/or nonstop reports done nonrecreational development
• Comfortable formulating and delivering idiosyncratic grooming and guidance

Benefits

· Up to 12% leader pension contribution.

· Annual idiosyncratic improvement budget.

· Annual wellness and wellbeing idiosyncratic allowance.

· Enhanced maternity, paternity, and parental permission wage accessible without magnitude of work requirements.

· Health and wellbeing programme that offers optional escaped yearly wellness check-ups.

· Support for steadfast eating via effect bowls and onsite luncheon facilities.

· Agile working, flexible hours, and supportive IT Kit.

· Shower facilities and motorcycle fastener area.

· Generous yearly permission (27 days + slope holidays)

· Subsidies for glasses

· Employee Assistance Programme