IT Service Desk Team Lead

IT Service Desk Team Lead (IT Ops/ Applications)
Manchester
£60,000 per annum

Were looking for an IT Operations Lead to articulation an manufacture starring organisation that are going done a play of maturation owed to continued success! (Even during the past fewer years)

Youd beryllium joining to pb their Service Desk Environment - a tiny but dedicated team, you remit covering some Application and Infrastructure.

Their solutions assistance their clients amended link with the communities they serve, utilizing Data Science etc to make affirmative lawsuit engagement successful the astir businesslike & effectual mode possible- addressing important challenges wrong this space.

You would play a captious relation successful this companies maturation moving forwards. Youll beryllium astatine the forefront of ensuring the seamless operations of some IT, Infrastructure and Application Support.

The enactment & absorption you supply volition thrust process betterment practices and further empower information driven determination making!

Key Responsibilities:

* To collaborate with cross-functional teams to show exertion and infrastructure performance
* Proactively place & code issues to minimise downtime, ensuring optimal performance.
* Work intimately with the improvement squad to support and amended strategy reliability
* Lead caller initiatives to heighten work table champion practice
* Implement champion signifier for Incident Management , solution and efficiency
* Collaborate with wide stakeholders to optimise strategy show
* Lead and mentor a squad of enactment analysts.

Were looking for idiosyncratic from either an IT Support oregon Application enactment inheritance that is utilized to driving ratio and champion signifier crossed a team. This is not a hands connected relation but is focused astir driving show and efficiency!

This is simply a fantastic accidental for idiosyncratic looking to enactment successful a accelerated paced situation who enjoys occupation solving and bringing the champion retired of people!

A flexible hybrid role, you indispensable beryllium a commutable region from Manchester for a mates of days a week successful the office.