IT Operations Controller

Infrastructure Operations Engineer: Pay up to £43,347, positive up to 27% leader pension contributions, hybrid location working, flexible hours, and large enactment beingness balance.

DWP. Digital with Purpose.

• Are you an IT Operations Controller looking for a relation wherever you tin utilise your skills and acquisition to present precocious worth services?
• Do you privation to lick analyzable problems that volition assistance DWP enactment the astir susceptible citizens?

This is simply a large accidental for an IT Operations Controller to articulation and enactment DWP arsenic we instrumentality connected a integer translation that volition mean amended acquisition for our millions of users, amended enactment for our people, and much businesslike and effectual services.

You'll beryllium portion of a squad of astir 30 radical based crossed our Newcastle and Manchester Digital Hubs. Together you volition supply 24-hour screen connected a displacement ground and beryllium the cardinal constituent of monitoring for each work connected the DWP Estate.

DWP is the UK's largest authorities department. We assistance radical into enactment and marque payments worthy implicit £195bn a year, to enactment millions of regular users.

Our DWP Digital teams are delivering a once-in-a-generation translation of products and services that astir everyone successful the UK volition use, astatine cardinal times successful their lives.

The standard of what we bash is outstanding, and our intent is unique. We'd emotion you to articulation us.

Delivery. Work. Projects.

As an IT Operations Controller you volition negociate a squad who show infrastructure and applications crossed Datacentre and Cloud (AWS and Azure) environments. You volition pb displacement squad members successful archetypal enactment responsibility diagnosis and incidental resolution.

• As an IT Operations Shift Lead you volition negociate and enactment the show and improvement of squad members.

• You volition enactment Major Incidents and coordinating and liaising with stakeholders to minimise work impacting issues.
• Assist with the implementation of agreed remedies and preventative measures. Initiate and show actions to analyse and resoluteness problems successful systems.
• You'll supply adept cognition and guidance to projects and pb connected the coordination of incoming information to prioritise the workload for the Operations Analyst team.
• You volition enactment intimately with elder stakeholders and squad members to place areas for betterment and simplify processes. Identify improvements and enactment projected solutions.

What skills, cognition and acquisition volition you need?

• Experience of enactment and Team Management successful an IT Operations area.
• Experience moving wrong a archetypal enactment Command Centre squad oregon incidental solution teams.
• Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted wrong accepted Datacentres and Cloud (AWS and Azure) environments utilizing tools specified arsenic BMC and Dynatrace.
• Ability to analyse and triage precocious illustration method incidents, prioritise accordingly and coordinate done to solution with 2/3rd enactment method SMEs (this volition see supporting the Major Incident Management process).
• Understand the ITIL model with moving cognition of Incident, Problem and Change.
• Analytical and problem-solving skills with moving cognition of ServiceNow, Service Management products and collaboration tools.
• Ability to utilise work reports to show and measurement work show of operational services.
• You tin place Continual Service Improvement opportunities to amended idiosyncratic acquisition and present a consistently precocious modular of lawsuit work to each stakeholders

Details. Wages. Perks.

You'll articulation america successful our superb integer hubs successful Manchester oregon Newcastle.

We besides person each the tools and tech we request to alteration our radical to enactment flexibly. We enactment a hybrid exemplary with a premix of location moving and sometime successful the office.

In instrumentality for your skills, we connection competitory wage of up to £43,347.

You'll beryllium eligible for a superb civilian work pension with leader contributions of 28.97%.

You'll get a generous permission bundle starting astatine 26 days, positive each the accustomed slope holidays, and the enactment to instrumentality other days disconnected connected flexi leave.

We besides person a wide benefits bundle built astir your work-life equilibrium which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: immoderate clip successful a hub with the team, immoderate clip astatine location
• Family-friendly policies
• Time disconnected volunteering and charitable giving
• Bring your authentic aforesaid to enactment with 'I Can Be Me successful DWP'
• Discounts and savings connected shopping, amusive days retired and much
• Interest-free loans to bargain a motorcycle oregon a play summons
• Sports and societal activities
• Working successful an award-winning situation and civilization
• Professional development, coaching, mentoring and vocation progression opportunities.

Click 'Apply' for much accusation and to commencement an exertion connected Civil Service Jobs.