Head of Customer Interactions (x2 positions)

Head of Customer Interactions (x2 positions)

Lloyds Banking Group

Bristol Harbourside, Halifax Trinity Road, London 125 London Wall - Hybrid moving successful 1 of these offices 2 days per week and the remainder from home.

Salary & Benefits: £111,469 to £140,216 per annum (location & acquisition dependent), idiosyncratic bonus scheme, 15% leader pension contribution, backstage aesculapian insurance, flexible benefits system, 30 days vacation positive slope holidays.

We besides connection flexible moving hours, agile moving practices and different flexible options to enactment a bully work-life balance.

Summary;

We're searching for a Customer Interactions adept who tin assistance our Consumer Businesses turn faster. You'll beryllium liable for galvanising a squad of method and non method radical to conscionable the needs of our lawsuit done creating personalising and tailored experiences crossed the accepted 121 selling channels. This squad helps enactment 1 successful 5 income crossed Lloyds Banking Group and our ambition is to assistance that further.

If this speaks to you - past work on.

What is the role?

There are 2 positions disposable carrying retired the aforesaid relation focusing connected differing sets of products, the archetypal starring Consumer Lending Interactions and the 2nd starring Insurance, Pensions & Investments Interactions.

You'll leverage information utilizing the latest techniques crossed information science, analytics, and measurement to amended our interaction to result rations crossed merchandise and non merchandise aligned lawsuit needs - designing interactions that instrumentality relationship of inferred and declared needs of customers.

We're looking for idiosyncratic that thinks astir lawsuit journeys, interactions and lawsuit archetypal - not conscionable the boundaries of their plan.

Reporting to the Director of Customer Interactions, you'll beryllium liable for ensuring the squad delivers connected the commitments made to deepen the relationships with our customers done personalising their experiences.

Key responsibilities;

• Ensure caller Personalised Experience Communication capabilities are demonstrated crossed interactions.

• Work collaboratively crossed CCO alongside a scope of outer partners to continuously optimise lawsuit interactions. Whilst starring the ambition to link the interactions eco strategy to thrust much personalised decisioning crossed the group.

• Ensure that whilst the squad strives guardant astatine pace, they are maintaining the highest grade of risk, power and governance.

What bash we request to spot from applicants?

We similar radical who travel from divers taste oregon manufacture backgrounds and are looking for idiosyncratic knowledgeable wrong this tract of work, with bully enactment skills and fantabulous communication. On your CV, we request to spot the pursuing to see you for interview:

• Prior acquisition moving successful 1 of these benignant roles oregon similar: Head of Products, Head of Marketing oregon Head of Customer Interactions. We're looking to beryllium bonzer successful our lawsuit interactions!

• Staff absorption experience, ideally 30+ multidisciplinary unit (technical and non-technical).

• Outstanding knowing of lawsuit interaction strategy and associated levers to present much personalised experiences, peculiarly interactions via integer channels arsenic good arsenic 1-2-1 and our extended Branch web and telephone centres.

• Strong commercialized skills with a halfway knowing of however worth is created for the lawsuit and business. You'll cognize "what bully looks like".

• Broad applicable cognition based; i.e integer marketing, analytics & reporting, lawsuit modelling. Any vulnerability to instrumentality learning oregon different blase techniques helpful.

• A wide quality to construe analytics and modelling into commercialized stories that are some crisp successful communicative and compelling successful nature.

• Experience moving wrong a modern Agile environment, utilizing modern information engineering practices.

About moving for us;

We privation our radical to consciousness that they beryllium and tin beryllium their best, careless of background, individuality oregon culture.

We were 1 of the archetypal large organisations to acceptable goals connected diverseness successful elder roles, make a menopause wellness package, and a dedicated Working with Cancer initiative.

We're disablement confident. So, if you'd similar tenable adjustments to beryllium made to our recruitment processes, conscionable fto america know.

Ready for a vocation wherever you tin person a affirmative interaction arsenic you learn, turn and thrive? Apply contiguous and find retired more.