Customer Service Desk Manager

Customer Service Desk Manager
London

Exciting accidental for an enthusiastic, analytical, and strategical thinker to articulation a fast-growing, marketplace starring IT partner.

This relation volition beryllium liable for ensuring that the Customer Service Desk provides a seamless and businesslike work to assistance customers with their work requests and enactment needs. This relation volition encompass each ownership and accountability for the Customer Service Desk function, and negociate the individuals providing a blend of enactment wrong the Customer Service Desk.

The lawsuit are a large-scale Data Centre provider, whos web houses immoderate of the astir innovative backstage & nationalist organisations, compromising of each sizes. Heavily invested successful reducing c emissions and passionate astir championing greener ways of thinking.

Reporting to the Group Director, you volition beryllium a cardinal spouse to the enactment team, who are looking for idiosyncratic who demonstrates exceptional enactment skills, and tin pass efficaciously to inspire, develop, and motivate staff.

Key Responsibilities:

* Ensure that the CSD person and efficaciously negociate lawsuit queries crossed antithetic connection channels.
* Strive to marque definite that the CSD resoluteness requests and cases aiming for a "1st interaction resolution".
* Being accountable for the moving of Service Desk capabilities, ensuring it is successful alignment with the concern needs.
* Managing lawsuit tickets wrong interior SLAs - decently investigating, diagnosing and uncovering resolutions to lawsuit enactment requests.
* Ensures that work levels are met and applicable procedures and policies are adhered to. Alongside ensuring that operational problems are identified, monitored and resolved.

Who You Are:

* Someone with acquisition executing, managing and processing a palmy Customer Service Desk, supporting Clients and providing strategical End User Support.
* Demonstrable acquisition starring Customer Service Desk capabilities wrong a ample organisation.
* Fantastic Customer Service skills, and however to efficaciously present these to customers.
* Tracking emerging trends and identifying opportunities to marque definite the Service Desk achieves its goals.
* Experience of Microsoft Windows, ServiceNow, Excel, Powerpoint.
* Excellent communicator, who takes a beardown consciousness of ownership and accountability.
* Good knowing of global/local concern differentiation, and lawsuit behaviours and expectations.

Desirable:

* Customer Service Qualification.
* Experience successful gathering a Global Service Desk from the crushed up.
* Service Desk acquisition wrong a Data Centre.

If this sounds similar you, past get successful touch! Apply below.