Continual Service Improvement Manager

IT Continual Service Improvement Manager (CSI)

Outside IR35

Largely Remote - Corsham circa 1-2 days per month

6months+

SC Clearance Required

Job Description:

The main intent of the Continual Service Improvement relation is to usage methods from prime absorption to larn from past successes and failures. Continual Service Improvement aims to continually amended the effectiveness and ratio of IT processes and services.

Key outputs of the relation are to:

* Own and pass the CSI imaginativeness passim the IT Supply Chain.

* Provide wide absorption and guidance for betterment objectives.

* Work with each different areas of Service Management (Service Owners, Product Owners, Process Owners and Managers, etc) to place and negociate the betterment program (identify improvements, reappraisal & prioritise improvements, physique betterment plans, thrust the implementation of betterment plans).

* Where feasible, look to urge / utilise due tooling to stitchery information and guarantee that they are configured effectively.

* Ensure the close governance is successful spot for each betterment initiatives.

* Focus connected operational and show insight, inclination investigation to facilitate betterment of caller oregon existing services.

* Driving and managing the implementation of Continual Improvement Plans for process areas, focussing connected Supplier Management and Service Level Management & Reporting arsenic archetypal priorities.

* Work intimately with others to supply governance, transparency, and accountability connected tracking & reporting connected work maturity (CSI model).

* Working alongside the Service Manager to execute regular wellness checks of the IT services by seeking opinions/perceptions of the cardinal stakeholders.

* Review, analyse, prioritise, and marque recommendations connected betterment opportunities successful each work lifecycle stage.

* Identify and instrumentality circumstantial activities to amended IT work prime and amended the ratio and effectiveness of the enabling ITSM processes.

* Integration, reappraisal and validation of Continual Improvement Policy and Framework to present a accordant betterment experience.

* Visibility and absorption of transportation components to place wherever efficiencies tin beryllium made.

* Engage successful applicable lessons learned forums and supply proposal and guidance to task absorption and solution transportation teams wherever appropriate.

* In addition, the idiosyncratic volition beryllium expected to:

* Proactively question betterment opportunities successful main aspects of existent role.

* Be self-motivated and amusement willingness to advancement and learn.

* Understand and lend to the transportation of aspirational metrics.

* Identify and advancement risks and issues done to suitable conclusion, escalating wherever appropriate.

* Make decisions but knows erstwhile to question proposal from colleagues oregon leadership.

* Prioritise and negociate workload effectively.

* Understand the processes and knows wherever to find the existent documented versions.

* Adhere to processes for managing documentation and papers control.

* Proactively reappraisal process documentation and suggest improvements to existent documentation.

* Demonstrate a proficient and continually advancing level of IT literacy.

* Attention to item and collaborative working.

Skills and Experience:

* Experience of moving successful a mature ITIL compliant environment.

* Detailed knowing of IT Service Management, some wrong the improvement beingness rhythm and successful work delivery.

* Service betterment readying strategies.

* Good virtual squad absorption experience.

* Previous operational experience.

* Working cognition of Remedy is desirable particularly applicable to reporting.

* In extent reporting acquisition via manufacture modular toolsets (examples - Excel, PowerPoint, PowerBI).

* Good knowing of IT infrastructure environment(s).

* Experience of CSI nonsubjective definition, baselining of measurements, information collection, processing, analysis, presumption thereof and implementation of suggested improvements.

* ITIL v3 oregon 4 Foundation certificate required.

* Experience of moving with Agile and Lean practises

Key Strengths:

* Be capable to accommodate and unfastened to caller technologies, processes, and tools.

* Able to make fantabulous relationships with stakeholders.

* Confident moving nether unit and capable to pivot and respond to antithetic request signals.

* Methodical and disciplined attack to work.

* Excellent listening skills.

* Able to prioritise workload but recognising the request to escalate wherever needed.

* Able to enactment unsupervised.

* Work efficaciously successful a squad environment.

* Strong analytical, occupation solving and hazard appraisal skills.

* Able to critically analyse and construe reporting outputs, trends, metrics, and measures.

Due to the quality and urgency of this post, candidates holding oregon who person held precocious level information clearance successful the past are astir invited to apply. Please enactment palmy applicants volition beryllium required to beryllium information cleared anterior to assignment which tin instrumentality up to a minimum 10 weeks. LA International is simply a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest azygous tract successful the UK arsenic an IT Consultancy oregon arsenic an Employment Business & Agency depending upon the precise quality of the work, for information cleared jobs oregon non-clearance vacancies, LA International invited applications from each sections of the assemblage and from radical with divers acquisition and backgrounds.

Award Winning LA International, victor of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and wide Gold Award winner, has present secured the astir prestigious concern grant that immoderate concern tin receive, The Queens Award for Enterprise: International Trade, for the 2nd consecutive period.