Senior Service Designer

Sedang Trending 1 bulan yang lalu

As the UK's regulator for the vigor industry, Ofgem works connected behalf of vigor consumers to guarantee that each household and concern successful the UK tin trust connected a harmless and environmentally sustainable vigor supply.

We are looking for a elder idiosyncratic researcher who tin usage their skills and enthusiasm to help amended user knowing of the vigor assemblage and nett zero, and alteration those we modulate to easy find applicable guidance.

You volition beryllium an highly motivated elder idiosyncratic researcher who volition beryllium an advocator for users arsenic we alteration OFGEM.GOV.UK

The palmy campaigner will:

  • Plan, hole and pb idiosyncratic probe activities to enactment the design, improvement and iteration of integer services.
  • Develop idiosyncratic centred methods that supply actionable penetration to amended assemblage engagement arsenic we alteration our integer services.
  • Align idiosyncratic probe with organisation activities and evidence-based determination making to pass the Ofgem communications proposition.
  • Engage elder stakeholders and colleagues successful the investigation and synthesis of probe data, acting arsenic an advocator for idiosyncratic needs.
  • Be liable for mentoring and coaching colleagues and gathering the signifier of inclusive idiosyncratic centred practices successful our communications teams.
  • Work collaboratively with colleagues crossed integer and argumentation disciplines to present our transformation.

What you volition beryllium doing

You volition instrumentality connected a varied and challenging workload including:

  • Developing personas and/or assemblage archetypes to enactment our communications activities and website development.
  • Evaluating and improving idiosyncratic journeys.
  • Embedding idiosyncratic centred principles and caller ways of moving successful the instauration of idiosyncratic focused contented connected ofgem.gov.uk.
  • Providing UX thought enactment for the integer squad and wider organisation truthful that they stock an knowing of our audiences.
  • Developing and delivering idiosyncratic investigating to enactment website transformation.

What we request from you

  • Experience of idiosyncratic centred plan practices for website development.
  • Experience of designing, facilitating and analysing contextual probe studies.
  • Experience of successful a wide scope of idiosyncratic probe methods
  • Excellent analytical and occupation solving skills, and the quality to rapidly make recommendations based connected quantitative and qualitative evidence.
  • Ability to situation constructively, utilizing information to marque your point

We are superior astir offering you nonrecreational development, grooming and support. You tin besides expect an fantabulous benefits package, a large moving situation with scope for hybrid working, and a shared consciousness of purpose.

We invited candidates from each backgrounds, and particularly invited individuals from underrepresented groups. While this is simply a full-time role, flexible moving patterns are welcome.

Job description

Ofgem works connected behalf of vigor consumers to guarantee that each household and concern successful the UK tin trust connected a safe, affordable and environmentally sustainable vigor supply. We are playing a captious portion successful accelerating the modulation to Net Zero and a c neutral vigor strategy - a extremity that everyone wants to achieve.

As Senior User Researcher you volition plan, plan and transportation retired probe activities with users that assistance america get a heavy knowing of the radical that usage ofgem.gov.uk and related platforms. The palmy campaigner volition enactment with the Digital Communications squad and colleagues crossed the organisation to alteration our website, advocating for user-focused attack to contented and website development. 

As an experienced practitioner you will:

  • Plan, hole and pb idiosyncratic probe activities to enactment the design, improvement and iteration of integer services.
  • Develop idiosyncratic centred methods that supply actionable penetration to amended assemblage engagement arsenic we alteration our integer services.
  • Align idiosyncratic probe with organisation activities and evidence-based determination making to pass the Ofgem communications proposition.
  • Engage elder stakeholders and colleagues successful the investigation and synthesis of probe data, acting arsenic an advocator for idiosyncratic needs.
  • Be liable for mentoring and coaching colleagues and gathering the signifier of inclusive idiosyncratic centred practices successful our teams.
  • Work collaboratively with colleagues crossed integer and argumentation disciplines to present our transformation.

You volition request to present your expertise with genuine enthusiasm and an attraction to item that enables colleagues to amended recognize the divers needs of our users and  improve idiosyncratic acquisition connected our website.

Key Responsibilities

  • Plan, physique and tally idiosyncratic probe activities to enactment the design, improvement and continuous betterment of integer services.
  • Use analytical skills and enactment with colleagues to make and usage insight, interpreting probe to amended recognize idiosyncratic needs and amended their experience.
  • Evaluate lawsuit journeys and marque definite they are the champion they tin be, identifying gaps and overlaps.
  • Manage the usability investigating process from recruiting participants, designing test tasks, and preparing treatment guides, to trial moderation, investigation and presenting results.
  • Use information and analytics to make a affluent representation of idiosyncratic behaviour to archer the communicative of however and wherefore radical usage our services.
  • Have a holistic presumption of the integer property and contented strategy, providing guidance connected however our integer channels and platforms champion enactment connection priorities.
  • Increase knowing crossed the organisation by acting arsenic an advocator for the benefits of idiosyncratic centred plan by default and presenting to colleagues.
  • Sketching, diagramming, prototyping and designing for websites.

Key Outputs and Deliverables

  • Work with Head of Digital Communications to alteration the ofgem.gov.uk user
  • Develop and support personas and/or assemblage archetypes to enactment our communications activities.
  • Use information and analytics to make a affluent representation of idiosyncratic behaviour to archer the communicative of however and wherefore radical usage our services.
  • Embed idiosyncratic centred principles and caller ways of moving successful the instauration of idiosyncratic focused contented connected ofgem.gov.uk.
  • Provide UX thought enactment for the integer squad and wider organisation truthful that they stock an knowing of our audiences.
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