Senior Operations Analyst - 24/7 shifts - DV Cleared

We person a request for a DV Cleared Senior Operations Analyst. This relation is liable for transportation of beforehand enactment IT work delivery. Responding to alerts from the IT estate, oregon targeting archetypal interaction solution of lawsuit incidents and work requests connected a rotating 24/7 Shift basis.

Key Responsibilities volition include:

* Work arsenic portion of a squad of Operations Analysts to guarantee services are delivered wrong SLAs;

* Monitor and negociate resolver radical queue stack, ensuring tickets are continually updated with advancement and/or are appropriately escalated (functional escalation) betwixt resolver groups;

* Perform in-depth method investigation, diagnosis and solution of incidents and work requests that could not beryllium resolved by 1st enactment Analysts;

* Assist different teams, arsenic directed, to power and negociate work issues, problems and incidents.

* Compile method documentation connected known issues / errors, workarounds and imperishable fixes to the cardinal knowledgebase;

* Access Control the Building Security system, Key/Password issuing process and Permit to Work successful the Data Centres;

* Ensure continuity of handling crossed each shifts done due connection and handover;

* Follow concern processes and comply with each governance requirements;

* Provide go-ahead support and seizure completion for each alteration activities;

* Manage extremity user's expectations passim the lifecycle of the Incident oregon Service Request;

* Liaise with a Problem Manager, Incident Manager and resolver groups to springiness and person accusation and proposal to enactment resolution;

* Technical liaison with 3rd enactment vendors passim the duration of an incident.

Essential Skills include:

* Demonstrable grounds of delivering results and gathering targets.

* Good analytical skills and the quality to make solutions with absorption connected lawsuit needs.

* Effective verbal and written connection skills astatine each levels.

* Ability to physique and support lawsuit relationships and transcend expectations.

* Strong analytical skills. Ability to create, construe and contiguous information effectively.

* Sound level of method WINTEL understanding.

* Previous Experience of moving wrong a Service Desk environment, Incident and Request Fulfilment process disciplines + knowing of precedence classifications and SLAs;

* Experience moving successful a unafraid environment

* Managing Modern Desktops - MD 101

* Microsoft Certified: Azure Fundamentals (AZ-900)

* Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100

* 365 Desktop (Intune / EPM) Cloud experience

* Apple Mobile Phone / Apple Business Manager experience

LA International is simply a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest azygous tract successful the UK arsenic an IT Consultancy oregon arsenic an Employment Business & Agency depending upon the precise quality of the work, for information cleared jobs oregon non-clearance vacancies, LA International invited applications from each sections of the assemblage and from radical with divers acquisition and backgrounds.

Award Winning LA International, victor of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and wide Gold Award winner, has present secured the astir prestigious concern grant that immoderate concern tin receive, The Queens Award for Enterprise: International Trade, for the 2nd consecutive period.